Refund Policy

Last Updated: 2/15/2025

This Refund Policy outlines the procedures and guidelines for refunds and cancellations of HippaTherapy’s services provided by Open7 LLC.

1. Subscription Plans and Cancellations

1.1 Standard Subscriptions

  • Monthly and annual subscriptions can be cancelled at any time
  • Cancellations take effect at the end of the current billing period
  • Access continues until the end of the paid period
  • No partial refunds for unused portions

1.2 Enterprise Agreements

  • Custom enterprise agreements follow contract-specific terms
  • Cancellation notice periods are defined in the service agreement
  • Early termination fees may apply

2. Refund Eligibility

2.1 Implementation Period Guarantee

  • New practices have a 60-day implementation period
  • Full refund available if services don’t meet documented specifications
  • Must complete required training and implementation steps
  • Technical issues must be reported promptly
  • Implementation period may be extended for enterprise clients

2.3 Technical Issues

  • Pro-rated refunds for sustained service outages
  • Compensation for data loss per BAA terms
  • Credits for significant performance issues
  • Case-by-case evaluation of integration failures

3. Non-Refundable Items

The following are not eligible for refunds:

  • Implementation and training fees
  • Data migration services
  • Custom development work
  • Third-party integration fees
  • Partial subscription periods
  • Add-on feature fees

4. Refund Process

4.1 Standard Refund Requests

  1. Submit requests to [email protected]
  2. Include practice name and account details
  3. Specify reason for refund request
  4. Provide relevant documentation
  5. Requests reviewed within 3 business days

4.2 Enterprise Refund Requests

  1. Contact assigned account manager
  2. Submit formal request documentation
  3. Schedule review meeting if needed
  4. Resolution within contractual terms

4.3 Processing Time

  • Standard refunds: Under 7 business days
  • Enterprise refunds: Per contract terms
  • International payments: Up to 15 business days
  • Original payment method used when possible

5. Service Reactivation

5.1 Standard Accounts

  • Reactivation available within 90 days
  • Data retention per HIPAA requirements
  • Previous rates not guaranteed
  • New implementation fees may apply

5.2 Enterprise Accounts

  • Custom reactivation terms
  • Data restoration fees may apply
  • New contract terms required
  • Migration assistance available

6. Special Circumstances

We reserve the right to:

  • Review each request individually
  • Request additional documentation
  • Make exceptions when warranted
  • Modify terms for unique situations
  • Offer alternative solutions

7. Contract Termination

7.1 Standard Termination

  • 30-day notice required
  • Data export provided
  • Access terminated on end date
  • Final billing reconciliation

7.2 Enterprise Termination

  • Notice per contract terms
  • Transition assistance available
  • Custom data export options
  • Structured wind-down process

Contact Information

For billing and refund inquiries: [email protected]